Secure Purchase
In the unlikely event of shipment loss by the transportation company, we assume responsibility. The customer may opt for a replacement shipment or a refund.
What are the shipping costs?
Península: 5 euros. Active promotion: free shipping on all standard shipments for orders over 50 euros (peninsula)
Balearic Islands: 10€, Canary Islands: 25 euros (both destinations free on orders over 500 euros)
Europe: shipping cost 20 euro (2-6 days, UPS). Free shipping on orders over 500 EUR
Switzerland: 20€ (2-6 days, UPS). Free shipping on orders over 500 EUR. Customs taxes are on the buyer
Non UE, Non-European countries: please contact before purchase. UPS insured shipping (4-6 days): 30€. For purchases over 500€, shipping is free. Customs taxes are on the buyer
Customs taxes and duties are the responsibility of the buyer.
Transport and Delivery Times
The delivery of the purchased item(s) displayed on the website will generally be made within two to six business days from the receipt of the order and payment confirmation if made by card, although this period may be altered by special circumstances of the item, customization, logistical issues, or force majeure; in these cases, the selling company will inform of the estimated delivery time. It should be noted that if the item needs to be customized, this period may be altered.
In the case of items that need to be manufactured, the period will be as indicated in each case on the product datasheet.
Returns
Our jewelry pieces are equipped with a security seal that allows you to try on the item and see how it looks when worn but prevents its use. Once the seal is broken, the jewelry cannot be returned.
Right of Withdrawal
Customers within the European Union have the right to withdraw from their purchase within 14 calendar days from the receipt of the product, without needing to provide any justification. This right does not apply to customized or made-to-order products, such as jewelry specifically designed for the customer.
Return shipping costs will be borne by the customer unless the return is due to a fault, defect, or error in the product. The item must be returned unused, with its original packaging, and with all seals and certificates intact.
Withdrawal form
International Returns
For orders outside the EU, returns will only be accepted if the product has not been used and is in perfect condition. Returns must include the correct customs documentation to avoid delays. The return period is 14 calendar days from the receipt of the product.
Return shipping costs will be borne by the customer unless the return is due to a fault, defect, or error in the product. The item must be returned unused, with its original packaging, and with all seals and certificates intact.
To exercise this right, please contact us via email, providing your order number and the reason for the return: info@joyeriafgallego.com.
If the shipping company fails to deliver the order due to reasons beyond the customer’s control, we will cover the reshipping costs. Conversely, if the delivery fails due to reasons attributable to the customer (such as rejection of the order or uncommunicated absence), reshipping costs will be borne by the customer.
COMPANY DETAILS
Company: Fernando Gallego Xoieiro Artesán SL
Registered Office: Rua Capela N°1, 15230 Serra de Outes - A Coruña
VAT Number: B72734809
Email: info@joyeriafgallego.com
Contact Phone: +34 981850632
