VAT is included where applicable (European Union).
What is the quality of our products?
In gold jewelry, our jewelry is 18 carat (750 thousandths) with its corresponding guarantee.
In silver jewelry, all our articles are 925 thousandths silver.
In diamond and antiques, all our items have their corresponding certificate of authenticity.
What are the shipping costs?
See section: Shipping and Returns
What are the payment methods?
Through the following systems: PayPal, credit card or wire transfer.
What is the delivery time of the order?
The delivery time will generally be between 24 and 72 hours. from the moment the order is placed, unless at that time the selected item is out of stock, in which case we will contact the customer immediately and proceed to credit the amount paid for that item. Non-EU or non-European countries, please consult.
In the case of pieces to be made to measure or made to order, the period may be between 10 and 30 days, which will be communicated to the customer. If it is a part to be manufactured, the lead time will be as indicated on the product page.
Can I cancel an order?
Yes, as long as the item has not been shipped yet. If the package was already on its way, the customer may proceed to a return with charge as if it were a return for non satisfaction of the customer (see below in returns).
In the case of pieces made to order, it is not possible to cancel once the piece has been started in the workshop.
Can change or return an order?
Yes, if the product does not meet the customer’s expectations, within the first 15 days. The jewelry may have been tested, but not worn. Our jewelry has a security seal that allows you to try on the piece and see how it fits, but does not allow you to wear it. Once the seal has been cut, the piece of jewellery cannot be returned.
Personalized, custom-made or custom-made jewelry cannot be returned.
You must communicate your desire to return the product by e-mail (info@joyeriafgallego.com), indicating the order number and the reason for the return, and wait to receive instructions.
If you decide to make a return, and this is not due to an error or fault in the product, you will have to pay the following transport costs: 6€ in Peninsula and Balearic Islands / 15€ rest of the world.
When we have in our possession the returned piece, we will check its condition and if it is the same as it was at the time of the sale, we will immediately proceed to credit it, by the same means of payment by which the sale was made, that is, in the same card or account that was used to pay.
Ring sizes
On gold rings, a free size change can be made within the first three months. After this period, changes in size will have a specific cost for each case, depending on the type of ring or depending on whether the ring is to be enlarged or shortened.
General Conditions. Owner’s identification data.
More information in Privacy Policy.
Domain (web site): joyeriafgallego.com
Company: Fernando Gallego Xoieiro Artesán SL
Address Rúa Capela N°1, Serra de Outes, 15230, A Coruña
VAT NUMBER: B72734809
Email: info@joyeriafgallego.com
Contact telephone number: 981 850 634
User rights and obligations
1. The conditions of access to joyeriafgallego.com will be -should be- those provided by the legal provisions in force and must be complied with by the user who must always act in accordance with the principles of good faith and lawful use and may not carry out actions to the detriment of the company that owns the domain-page.
2. It is forbidden to copy, reproduce, distribute, transfer, transform or modify the contents without the prior written consent of the owner of the domain-page joyeriafgallego.com and must comply with intellectual and industrial property rights.
Rights and obligations of joyeriafgallego.com
joyeriafgallego.com will be able to modify the conditions of access to the web page and to limit or to suspend the access to any user, for nonfulfillment of its obligations. joyeriafgallego.com may change content and the location of these without notice. It shall have no civil liability to the user for the recall of any product.
Terms and conditions of sale.
Prices: The price advertised next to the product includes VAT. Transport costs shall be borne by the purchaser at the above prices if applicable.
Method of payment: The following payment methods are available: by credit-debit card, Pay Pal and bank transfer.
After having received the payment corresponding to an order, joyeriafgallego.com, will send the invoice to the customer, accompanying the purchased item.
Orders
These will be made through joyeriafgallego.com and the obligation of delivery of the product selected by the user will arise once the payment has been accepted with the consequent and subsequent obligation to carry out this.
The place of delivery is the one indicated by the customer in the purchase form. After having received the payment corresponding to an order, Fernando Gallego Xoieiro Artesán SL, will proceed to issue and send the invoice to the customer in the same shipment of the purchased piece.
Fernando Gallego Xoieiro Artesán SL may withdraw from a contract or order, so it reserves the right to refund the amount paid and cancel the order within 7 days to any suspicions or indications of fraud. This right does not affect the balance of the contract, since the consumer has the same right, in accordance with the terms and conditions legally established, as indicated below.
Transportation and delivery times
The delivery of the piece purchased from those presented on the web will be delivered within 3 working days from the receipt of the order and consignment of payment if made by credit card, although this period may be altered by special circumstances of the piece, put In these cases, the seller will inform the customer of the expected delivery time. Fernando Gallego Xoieiro Artesán SL is responsible for the vices, damages, that the piece presents and that are attributable to it.
Returns.
1.- Right of withdrawal: The buyer will have 15 days to return the product that is not to his liking and must assume in this case the cost of the return (6 € peninsula and Balearic Islands / 15 € rest of the world). This must be done with its original packaging and labeling and properly protected and the product must be in perfect condition of use and conservation.
The jewelry may have been tested, but not worn. Our jewelry carries a security seal that allows you to try on the piece, but does not allow its use. Once the seal has been cut, the piece of jewellery cannot be returned.
The exercise of this right may be made by e-mail to info@joyeriafgallego.com indicating the order number and the reason for the return.
Products that have been used, damaged or broken as a result of carelessness or negligence will not be accepted. Likewise, no exchange or refund will be accepted on customized or made-to-order items.
The seller will proceed within 7 working days of the return of the purchase (or until such return is justified) to refund the price paid (including delivery costs) and by the same means used for the purchase. The customer, and once it has been verified that it is not a case of incorrect return.
If the order was returned to origin because the logistics company could not deliver it to the recipient due to fault, error or negligence of the same, joyeriafgallego.com will bear the cost of reshipment.
However, in the event that the logistics company had operated correctly, and the delivery can not materialize, due to circumstances attributable to the customer (refusal, or lack of receipt at the address indicated by non-communicated absences) Fernando Gallego Xoieiro Artesán SL will not be responsible for the reshipment.
4.- In the case of return due to the arrival of a broken or deteriorated piece, the costs of return and reshipment shall be borne exclusively by the seller if these defects are not attributable to the buyer or are beyond the seller’s control.
5.- Finally, Fernando Gallego Xoieiro Artesán SL will be responsible for the cost of return and subsequent reshipment, when there has been a return by mistake of the seller. The client may choose to receive a refund of the purchase price instead.
Substitutions
If the contracted good is not available, it is expressly informed that the Seller may supply, upon prior notice and acceptance by the Buyer, without any increase in price, a good of similar characteristics and of equal or superior quality.
Likewise, with respect to such replacement, the purchaser may exercise his right of withdrawal in the same way as if it were the good or service initially required.
Warranties
There is a two-year manufacturing defect warranty. Fernando Gallego Xoieiro Artesán SL is not obliged to compensate the user or third parties for the consequences of the use of the product, whether direct or indirect damage, accidents suffered by persons, damage to property outside the product, loss of profit or loss of profit, damage resulting from deterioration or loss of the product.
The products are out of warranty if, once delivered to the customer, have received some deterioration by external facts to Fernando Gallego Xoieiro Artesán SL.
The loss of rhodium plating or other plating that occurs through natural wear of a piece is not covered by the warranty. A part repaired outside our facilities loses its warranty. The wear, deformation or breakage caused by intensive or improper use is not covered by the warranty. Jewelry is not meant to withstand all kinds of treatment, they are generally delicate objects that must be treated with care.
Intellectual and Industrial Property Rights
This website in all its content is protected by Spanish and international laws on Intellectual and Industrial property and access to it may not imply the assignment of any right or waiver. The reproduction, copying, distribution, distribution, reuse, exploitation, mailing, transmission, modification, transfer or any other act that is done with all or part of this website that has not been expressly authorized by the owner is strictly prohibited.
Privacy and Data Protection Policy
The identification and personal data provided are confidential and will be part of the files owned by the company Fernando Gallego Xoieiro Artesán SL, which will aim to provide the requested information about our products through our website. In the same way the users authorize Fernando Gallego Xoieiro Artesán SL to send them commercial information about news in the field of the services provided by the same – catalogs, offers of certain products, announcement of advertising or commercial campaigns… -. In the event that you do not wish to receive the above-mentioned information, it will be sufficient to notify info@joyeriafgallego.com at any time via e-mail.
The data entered in the forms by the user must be true, accurate, complete and current data and if a third party uses this user data it will be understood that it has express consent from him and that he gives us authorization to carry out the treatment described above. The user will be solely responsible for any damage or harm, direct or indirect, that may be caused to any person as a result of filling out the form with false, inaccurate, incomplete or outdated data. The person responsible for the file undertakes to comply with the obligation of secrecy regarding the contents of the file. Also, the user will have the right of opposition, access, rectification and cancellation with respect to any data stored in the database of Fernando Gallego Xoieiro Artesán SL. These rights may be exercised at any time at the e-mail address info@joyeriafgallego.com. Fernando Gallego Santiago, reserves the right to modify its privacy and data protection policy as a result of a change in legislation, jurisprudence or business practice. In the event of any changes, the new text will be published on this page, where you can access the current privacy and data protection policy. In each case, the relationship with users will be governed by the rules in force at the precise moment of access to the website.
Jurisdiction and Legislation
These General Conditions are subject to Spanish law. The User declares that he/she has read, knows and accepts these General Conditions in their entirety.
